las-vegas-conference
Home
Toll Free: (888) 636-1563
Frequently Asked Questions

Setup and Transport | Ordering | Design Files and Uploading them to us | Shipping | Warranty and Return Policy 

Setup and Transport

Q. How long does it take to set up?

A. Triple Discount Displays trade show displays are quickly set-up on site and quickly pack-up at the conclusion of your event. Awe series banner stands take about 1 minute to set up.  10' and 20' EZ-Zip displays set up in about 15 minutes.  10' and 20' Brilliant Fabric popup displays setup and take down in under 20 minutes.  We have designed these displays and banners with quick setup and take down in mind.

back to top

Q. Are your products easy to transport?

A. Yes! Our products collapse into a compact form and expand to full-display size on-site.  See the package deals for our well thought-through packages.  Package Deals #1, #3, #4 and #6 all come in a large hard roller case that doubles as a podium table at your event.  Package Deals #2 and #5 can pack up into 1 or 2 suitcases respectively.  Choose EZ-Zip displays when you would want your displays to go with you as checked-in luggage by air.

back to top 

Ordering

Q. How do I order?

A. Please see How to Order

back to top

Q. What payment methods do you accept?

A. We accept Visa, Mastercard, and American Express.  Sorry, no checks.

back to top

Q. How do I add more than quantity 10 to an order?

A. The product page's drop-down quantity box goes from 1 to 10.  If you want to manually change this or order more than 10, just add the product to your cart, then on the cart page, type-over the quantity and click "Update".

back to top

Design Files and Uploading them to us

Q. What format should I save my file in?

A. Please see the GRAPHICS link at the top of the site and index to the display ordered.  Download the zip file containing an instructional PDF design guide and a layered blank template.  Everything your designer needs is in that zip file.  Please submit print-ready TIFF files.  Files should be CMYK/8 color space, to the exact 100% print-size, no bleed past the borders, all layers flattened, saved as TIFF for PC, then zipped before uploading. 

back to top

Q. Can you tell me how to send the files to you?

A. After receiving your order we will send you an email with your order number.  Using your order number, please upload your files to the UPLOAD FILES link at the top of the site continuing with instructions there. 

Shipping

Q. Can I ship to a PO Box?

A. The carriers that we ship by (Fedex, UPS, DHL) all require a physical shipping address, for example your company street address. 

back to top

Q. Do you ship internationally?

A. Yes.  Please see our International Shipping page.

We have both LED (universal voltage) and halogen 220V-240V lights available on the site.

back to top

Q. Do you ship direct to my trade show warehouse, show site or hotel?

A. Yes. Please set your ship-to address at check-out time as best as possible.  For shipments to your show warehouse or site, next email us your complete ship-to address and attach completed, filled-in PDF shipping labels that your trade show organizer has provided to you.  We can print and paste these on your packages but cannot fill them in for you.  These labels help your organizer route your packages to you at the show.  Please also plan to have the packages arrive in the local area ahead of time, especially if you are shipping directly to the show site.  Normally your organizer will only accept packages during a very narrow time window.  Your packages go by the common carriers such as UPS, and there is no way to set a "do not deliver earlier than ___" when shipping them.  After you receive your tracking number, you can contact the carrier to request later delivery.  Many of the displays on the site easily transported.  You can consider shipping them to your hotel.

back to top

Q. Does a Package Deal's or booth package's component contents need to produce and ship at the same time to the same address?

A. Yes.  The Package Deal or booth package is considered a single item that cannot be broken up in time or shipping destination.  Package Deals are specially discounted based on production of all the items at the same time, and shipping together to one address.  Separate processing, production and/or shipping of items left off will incur additional processing/production/shipping charges, so please design and submit everything ahead of time.  

back to top

Warranty and Return Policy

Q. What is the warranty?

A. We test install every display before we ship it to you. We are committed to quality materials and workmanship and understand that you want to be up and running from the moment you receive your trade show displays. As such we provide a lifetime limited warranty on Popup display frames and EZ-Zip frames.  Fabric graphic prints come with a 1 year warranty against production workmanship and materials under normal indoor trade show use, excluding any abuse, modification, repair by 3rd parties, accident, or misuse.  For legacy vinyl prints, this a 30-day warranty.  (For orders placed before 7/21/17, this was 30 days on prints and 3 years on popup frames.)  Use not in accordance to the instructions is not covered by the warranty. This limited warranty does not cover any incidental or consequential damages and is in lieu of any other implied or expressed warranty. Any repairs that are done under this warranty do not include shipping and handling; all shipping and handling is at the expense of the purchaser. 

Pop-up frames are very simple, and basically made from aluminum poles and connectors.  In the rare event you need a part, parts are readily available for all current and immediate previous models.

For repair or exchange warranty service, you must obtain a Return Merchandise Authorization number (RMA number) from customer service and then return the entire product include all the original packaging, accessories, instruction manuals, hardware, graphics, and promotional items.  At our option we will choose whether to repair or replace the items sent for warranty service.  Shipments must be sent by Priority Mail or Express Mail, include a tracking number and arrive within 5 days of the original return request. We recommend that you pad, carefully pack and insure your return package.  If we find that the product was not used in accordance to the instructions or otherwise is not under warranty, we will not send the product back to you.  Use not in accordance to the instructions is not covered by the warranty. 

back to top

Q. Can and how do I return my purchase?

A. All orders with the exception of those listed in the next section below may be returned within 3 days of delivery for a full refund of the product cost. Shipping and handling charges are excluded from refund, and any return shipping shall be borne by the purchaser.
To return or exchange products, you must contact customer service for an RMA number. All product returns must be new, unused and in the original packaging. You must return all included materials such as instruction manuals, accessories, cables. Any and all free or promotional bonus items that were sent in conjunction with the order must also be returned.  Return requests must be made within 3 days of product receipt. Returns must accompany a completed RMA form, and the RMA number needs to be clearly written on the package. The RMA form is available from customer service when requesting the RMA number. We cannot provide exchange or credit without confirmed receipt, and cannot be responsible for damage during shipping. Shipping and handling charges cannot be refunded. A return shipment must include the entire product and include all the original packaging, accessories, hardware, graphics, and promotional items.  Shipments must be sent by Priority Mail or Express Mail, include a tracking number and arrive within 5 days of the original return request. We recommend that you pad, carefully pack and insure your return package.  

back to top

Q. What products can be returned?

A. Customized orders are excluded from refund and may not be returned. Customized orders include any graphics design service, graphics, custom printed products, custom altered or custom built products.  For items which are composed of a non-customized frame/other hardware, and printed graphics, the non-customized frame/hardware is 50% of the value of the product.  The customized printed material is the other 50% of the value of the product.  Any returns of non-customized hardware incur a 15% restocking fee and must be new and unused.  After the time you submit graphics files for custom printing and production, production may start immediately and may ship at any time before the production time listed; once graphics are submitted an order cannot be canceled, and will be considered a return.  

back to top